Please note that due to the current coronavirus situation (COVID-19), we cannot guarantee that all packages will be delivered on the promised day. All orders placed on working days before 2pm will be dispatched the same day.
Shipping and delivery
- Shipping is free within the Benelux & Germany.
- Orders are delivered with DPD.
Withdrawal and refund
1. If the Buyer wishes to renounce the purchase after delivery, he shall inform the Seller thereof in writing by e-mail, firstname.lastname@example.org within 5 days after purchase.
2. The Goods shall then be returned to COMODA cosmetics bvba, Oekensestraat 83c, 8800 Roeselare, Belgium. The Goods shall still be packed in their original packaging (both carton and plastic) and shall be unused.
3. The shipping costs for returning the Goods from the Buyer to the Seller are always at the expense of the Buyer.
4. Upon receipt of the returned, unused products, the original packaging will be checked and if there is no damage, the amount due will be transferred back to the Buyer via the same account used for the payment of the order.
5. If the packaging is damaged, the Buyer will be informed via email by the merchant. In this case, the Buyer cannot claim a refund for the products. The products will then remain at the disposal of the Buyer for 14 days at COMODA cosmetics bvba, Oekensestraat 83c, 8800 Roeselare or will be returned to the delivery address at the Buyer's request subject to the Buyer's prior payment of the shipping costs to the Seller.
Exclusion of withdrawal
The right of withdrawal is excluded for:
For products that cannot be returned after opening for hygienic reasons, such as products in the categories nutricosmedicals skin, luxury hair care and super foodies.